Our Clients have told us that what they appreciated most was the communicative, personable approach from us from start to finish. Here is our process…
1. Contact us
Simply fill out the contact form on our site or give us a call at (614) 806-3200.
2. Review our SHR Information/ Welcome Package
When you contact us, we will send you a welcome package via email. This is a PDF document that we have created to better assist you in understanding more about us. We ask and encourage you to take 15 minutes to review this document as it is the culmination of what our many Clients over the years have shared with us as “the most important information to know up front” This document will cover questions/concerns/ cost information as well as a couple project case study examples that will provide everything you need in order to determine if we are the kind of company that you would feel comfortable with and will best suit your needs.
3. Schedule a Consultation with us
We will set up an appointment to meet with you. This give us a chance to look at your space, listen to all of your thoughts and ideas, and assist in formulating solutions for your bathroom. We can also discuss realistic budget expectations. Our Goal is to assist in aligning your desires and ideas with the realistic investment required. During this Consultation, we will determine an appropriate “Detailed Project Planning fee” that will cover the detailed project plan. This is described in more detail in our SHR information/welcome package.
4. Detailed Project Plan
The Project Planning fee will allow us to take the necessary time to put together a very detailed PROJECT PLAN and cost. Our Clients have given us a lot of feedback of how much they appreciated paying a little bit up front to receive our very detailed project plan. “It lets you know EXACTLY what you are going to get for your investment.” This up front “project planning fee” has for many years been a part of the best quality remodeling companies and is becoming more common as homeowners familiar with remodeling have realized that without a thorough and detailed plan up front, it opens the doors for all sorts of unexpected problems during the project.
5. Review the Project Plan and Moving Forward
We will meet with you to review the proposed project with you. We will answer any questions you may have, present information such as project timelines, dates, and other relevant details of your project. Decide you would like to move forward and complete the project.
This is the very exciting time of the remodel of your bathroom. One of our Team Members will be scheduled to work with you on your project. Throughout the Project, that team member will be the “GO TO” person which will be leading the project, organizing, and communicating with you during the project. We feel that communication between you (the homeowner) and ourselves is absolutely KEY in a successful project in which both parties involved feel good about the entire process. We stay in communication throughout, giving updates, checking in, so everyone knows what is happening.
7. Finalize and Review
At the end of your project, we will review with you to make sure you are completely satisfied with your remodel.
8. Enjoy Your Bathroom!
Our aim is that your experience with us is so satisfying that you would feel delighted in referring us to your friends, family, or neighbors for their project.